1. What Information Do We Collect?
To deliver the best experience for Malaysian users, tv9 collects certain categories of information when you register and use our platform.
Full name, email address, phone number, date of birth, and identity verification details required for the KYC (Know Your Customer) process.
Payment method details in Malaysian Ringgit (MYR), deposit and withdrawal records, and registered bank account or e-wallet numbers.
Device type, operating system, browser version, IP address, general location data, and other technical information automatically collected when you access the tv9 platform.
Records of gaming activity, betting history, session duration, pages visited, and overall platform usage patterns, used to improve our services.
2. Why Is This Information Needed?
Information collected by tv9 is used solely for legitimate and responsible purposes. We do not use your data for anything beyond what is stated in this policy.
- Account Management — To securely create, verify, and manage your user account.
- Transaction Processing — To accurately and efficiently process deposits and withdrawals in MYR.
- Platform Security — To detect and prevent fraud, unauthorised access, and activities that violate our terms of service.
- Service Improvement — To analyse usage patterns and continuously improve the quality of the tv9 platform.
- Marketing Communications — To keep you informed about promotions, new offers, and platform updates, subject to your communication preferences.
- Legal Compliance — To meet applicable legal and regulatory obligations in Malaysia.
3. Cookies & Tracking Technologies
The tv9 platform uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance. Cookies are small text files stored on your device when you visit our website.
We use three main types of cookies:
- Essential Cookies — Required for core platform functions such as login authentication and game sessions. These cookies cannot be disabled.
- Analytics Cookies — To help us understand how users interact with the platform so we can make meaningful improvements.
- Preference Cookies — Stores your personal settings such as language preference and display options for a smoother experience.
You can manage your cookie settings through your browser. However, disabling certain cookies may affect the functionality of some parts of the tv9 platform.
4. Data Storage, Security & Third-Party Sharing
Tv9 stores all user data on secure server infrastructure protected by SSL encryption and additional security layers. Access to personal user data is strictly limited to authorised personnel only.
Your data is retained for as long as necessary to provide our services and meet legal obligations. After account closure, data will be kept for the minimum period required under Malaysian law before being securely deleted.
Tv9 does not sell or transfer users' personal data to third parties for marketing purposes. Your information may only be shared in the following limited circumstances:
- Payment providers for processing MYR transactions.
- Malaysian government authorities when required by law.
- Technical service providers who support platform operations, bound by strict confidentiality agreements.
5. User Rights & How to Contact Us
As a tv9 user, you have rights over your personal data. You can submit a request to us at any time through our available support channels.
Request a copy of the personal data we hold about you.
Update or correct any inaccurate information in your account.
Request the deletion of your data, subject to applicable legal limitations.
To submit any privacy-related requests or if you have questions about this policy, please reach out to the tv9 support team at: [email protected]. You may also refer to FAQ us for more information.
Tv9 reserves the right to update this privacy policy from time to time to reflect changes in our practices or applicable laws. Users will be notified of any significant changes via the platform. Continued use of the platform after such changes are published constitutes your acceptance.
Questions About Your Privacy?
The tv9 team is here to help. Contact us or visit our FAQ page for more information about how your data is protected.
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